Privacy policy

At Nolvaya, we value your trust and take the privacy of your personal information seriously.

This Privacy Policy explains how Nolvaya collects, uses, shares, stores, and protects information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

By using the Nolvaya website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Nolvaya.

Information You Provide Directly

You may provide information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Account login information
• Products purchased or considered
• Order notes and delivery instructions
• Customer-service messages
• Product reviews, photographs, or other submitted content
• Marketing preferences
• Information provided when entering a promotion or survey

Order and Transaction Information

When you make a purchase, we collect information related to your transaction, including:

• Products ordered
• Order value
• Discounts used
• Shipping method
• Payment status
• Returns, refunds, and cancellation history

Full payment-card information is generally processed directly by authorized payment providers. Nolvaya normally receives only limited transaction details, such as payment status, payment type, and the final digits of the payment method.

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect:

• IP address
• Browser and device type
• Operating system
• Approximate location derived from your IP address
• Pages viewed
• Links and buttons selected
• Products viewed or added to your cart
• Referral source
• Session length
• Cookie identifiers
• Advertising and analytics information
• Website errors and performance data

Information From Other Sources

We may receive information from:

• Shopify and other e-commerce service providers
• Payment processors
• Shipping and fulfillment partners
• Fraud-prevention providers
• Advertising and analytics platforms
• Customer-support tools
• Social-media platforms when you interact with our pages or advertisements

2. How We Use Your Information

Nolvaya may use personal information to:

• Process and fulfill orders
• Accept and verify payments
• Provide order confirmations and tracking updates
• Deliver products to the correct address
• Handle returns, refunds, replacements, and cancellations
• Respond to questions and support requests
• Detect and prevent fraud, abuse, and unauthorized transactions
• Maintain the security and performance of the website
• Personalize your shopping experience
• Remember the contents of your cart
• Analyze website traffic and customer behavior
• Improve products, services, advertising, and website performance
• Send promotional emails or messages when you have consented or when otherwise permitted by law
• Measure the performance of advertising campaigns
• Comply with tax, accounting, legal, and regulatory requirements
• Establish, exercise, or defend legal claims

3. Legal Bases for Processing

Where laws such as the GDPR apply, Nolvaya processes personal information under one or more of the following legal bases:

Performance of a Contract

We process information when necessary to:

• Accept your order
• Process payment
• Arrange delivery
• Provide customer support
• Handle a return or refund

Legitimate Business Interests

We may process information to operate and improve our business, including for:

• Website security
• Fraud prevention
• Customer-service improvement
• Business analytics
• Product and website development
• Relevant marketing, where permitted

We consider your privacy rights before relying on legitimate interests.

Consent

We may rely on your consent for:

• Non-essential cookies
• Certain personalized advertising
• Promotional email or SMS communications
• Other activities where consent is required

You may withdraw consent at any time, although withdrawal does not affect processing that was lawful before it was withdrawn.

Legal Obligations

We may process and retain information when necessary to comply with applicable laws, court orders, tax requirements, accounting rules, or lawful government requests.

4. Cookies and Similar Technologies

Nolvaya uses cookies, pixels, tags, local storage, and similar technologies.

Cookies may be used for the following purposes:

Essential Cookies

These cookies support important website functions, including:

• Shopping-cart operation
• Checkout
• Account login
• Fraud prevention
• Security
• Remembering privacy preferences

Essential cookies cannot always be disabled because the website may not function properly without them.

Functional Cookies

These cookies remember choices such as location, language, and shopping preferences.

Analytics Cookies

Analytics tools help us understand how customers use the website, identify technical issues, and improve navigation and performance.

Advertising Cookies

Advertising technologies may help us:

• Measure advertisement performance
• Limit repeated advertisements
• Understand whether an advertisement led to a purchase
• Display advertisements that may be more relevant to your interests

Where required, non-essential cookies will not be activated until you provide consent.

You can manage cookies through the cookie-preference controls on the website or through your browser settings. Blocking cookies may affect certain website functions.

5. How We Share Information

Nolvaya does not sell personal information for money.

We may disclose personal information to trusted service providers that help us operate the store, including:

E-Commerce Platform Providers

Our store is powered by Shopify. Shopify processes customer information to provide hosting, checkout, security, and other e-commerce services.

Shopify may also process certain information under its own privacy terms, depending on the Shopify services you use.

Payment Providers

Payment processors receive information needed to authorize payments, prevent fraud, and process refunds.

Fulfillment and Delivery Partners

We share names, shipping addresses, telephone numbers, order details, and delivery instructions with warehouses, suppliers, logistics providers, and shipping carriers.

Technology and Customer-Support Providers

We may use providers for:

• Website hosting
• Email delivery
• Customer support
• Review collection
• Fraud prevention
• Data storage
• Technical maintenance

Analytics and Advertising Partners

We may share identifiers, commercial information, cookie data, and website activity with analytics and advertising partners.

Under certain U.S. state privacy laws, some advertising-related disclosures may be considered “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged. Where applicable, you may opt out through the website’s Your Privacy Choices, cookie preferences, or similar privacy controls.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with law or legal process
• Respond to a valid government request
• Enforce our agreements and policies
• Investigate fraud or unlawful activity
• Protect Nolvaya, our customers, or others from harm
• Defend legal rights

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, asset sale, or similar business transaction. Any recipient will be expected to handle the information in accordance with applicable privacy laws.

6. Targeted Advertising and Privacy Choices

Nolvaya may use advertising services to show relevant advertisements and measure campaign performance.

Depending on your location, you may have the right to opt out of:

• The sale of personal information
• The sharing of personal information
• Targeted or cross-context behavioral advertising
• Certain forms of profiling

You may exercise applicable opt-out rights through the privacy controls provided on the website or by emailing info@nolvaya.com.

Where required by law, Nolvaya honors recognized browser-based opt-out preference signals, including Global Privacy Control signals.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

7. Email and Marketing Communications

Nolvaya may send you:

• Order confirmations
• Shipping notifications
• Customer-support responses
• Product updates
• Promotional offers
• Abandoned-cart reminders
• Requests for feedback or product reviews

Transactional messages related to an order may be sent even when you have opted out of marketing.

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting info@nolvaya.com.

Unsubscribing from marketing does not prevent us from sending essential communications regarding an order or customer-service request.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Maintain transaction and accounting records
• Meet tax and legal requirements
• Resolve disputes
• Prevent fraud
• Enforce agreements

Retention periods vary depending on the type of information and applicable law.

When information is no longer required, we may delete, anonymize, or securely isolate it.

9. How We Protect Your Information

Nolvaya and its service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include encrypted connections, access controls, payment-provider security tools, fraud monitoring, and restricted employee or service-provider access.

No website, transmission method, or storage system can be guaranteed completely secure. Customers should protect their account credentials and notify us promptly if they suspect unauthorized account activity.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Know whether we process your personal information
• Request access to personal information
• Request a copy of certain information
• Correct inaccurate information
• Request deletion of information
• Restrict or object to certain processing
• Opt out of targeted advertising
• Opt out of the sale or sharing of information
• Request data portability
• Withdraw consent
• Limit certain uses of sensitive personal information
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising your rights

These rights may be subject to legal exceptions.

For example, we may need to retain certain order information for accounting, tax, fraud-prevention, warranty, or legal purposes.

11. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable privacy laws.

Subject to eligibility and legal exceptions, these may include rights to:

• Know the categories and specific pieces of information collected
• Know the sources and purposes of collection
• Know the categories of third parties receiving information
• Correct inaccurate information
• Delete certain information
• Opt out of sale, sharing, or targeted advertising
• Limit certain uses of sensitive personal information
• Use an authorized agent
• Receive non-discriminatory treatment

Nolvaya does not use sensitive personal information to infer personal characteristics.

12. How to Submit a Privacy Request

To submit a privacy request, email:

info@nolvaya.com

Include:

• Your full name
• The email address connected to your order or account
• The type of request
• Any relevant order number

We may need to verify your identity before completing a request. We will request only information reasonably necessary for verification.

An authorized agent may submit a request where permitted by law. We may require evidence that the agent has permission to act for you.

Where applicable, you may appeal a decision by replying to our response and stating that you wish to appeal.

13. International Customers and Data Transfers

Nolvaya and its service providers may process information in countries other than the country where you live.

These countries may have different privacy laws. Where required, appropriate contractual, technical, or organizational safeguards will be used for international transfers.

Customers located in the European Economic Area or United Kingdom may also have the right to complain to their local data-protection authority.

14. Children’s Privacy

The Nolvaya website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. Products intended for babies or children must be purchased by a parent, guardian, or other responsible adult.

Should we learn that personal information was collected from a child contrary to applicable law, we will take reasonable steps to delete it.

15. Third-Party Websites

The website may contain links to third-party websites or services.

Nolvaya is not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before submitting personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies, products, or legal obligations change.

The revised version will be posted with an updated “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.

17. Contact Us

Questions about this Privacy Policy or Nolvaya’s privacy practices may be sent to:

Nolvaya Customer Care
Email: info@nolvaya.com