Shipping policy

Last updated: July 12, 2026

Nolvaya is committed to making the delivery process clear and dependable.

This policy explains order processing, estimated delivery times, tracking, international delivery, and what happens when a shipment is delayed or encounters a problem.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is successfully confirmed.

Business days exclude weekends and public holidays observed by our fulfillment partners.

Processing may take longer during:

Major sales or promotional events
Holiday periods
Product launches
Inventory checks
Address or payment verification
Unexpected supplier or fulfillment disruption

Processing time is separate from shipping time.

2. Standard U.S. Shipping

After processing, standard shipping within the United States normally takes:

5–10 business days

Most standard U.S. orders therefore arrive approximately 6–13 business days after the order is placed, although delivery times are estimates and may vary.

A more specific estimate may appear at checkout or in your order confirmation.

3. Shipping Charges

Available shipping methods and charges are displayed at checkout before payment is completed.

Free-shipping promotions may:

Apply only to qualifying order values
Exclude certain destinations
Exclude express delivery
Be subject to separate promotional terms

4. Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the order leaves the fulfillment facility.

Tracking information may take up to 48 hours to update after the carrier receives the package.

An order may occasionally arrive before the carrier’s tracking page displays its latest movement.

5. Multiple Packages

Nolvaya may use more than one fulfillment location.

Orders containing multiple products may:

Arrive in separate packages
Have different tracking numbers
Be delivered on different dates

You will not be charged additional shipping solely because Nolvaya divides an order into multiple shipments.

6. Domestic and International Fulfillment

Products may be dispatched from domestic or international fulfillment centers, depending on product availability and delivery destination.

The dispatch location does not change the return rights stated in the Nolvaya Returns & Refunds Policy.

7. International Shipping

International shipping availability is determined by the destination and will be shown at checkout.

International delivery times vary based on:

Destination country
Carrier service
Customs inspection
Local delivery networks
Import procedures

International delivery estimates shown at checkout do not include unexpected customs delays.

For deliveries outside the United States, the customer is responsible for applicable customs duties, import taxes, brokerage charges, or local fees unless checkout clearly states that these charges are included.

Nolvaya cannot declare an order at an inaccurate value or identify it as a gift to avoid customs charges.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please check:

Street address
Apartment, suite, or unit number
City
State
Postal code
Country
Telephone number

Address-change requests should be submitted immediately to info@nolvaya.com.

We will make reasonable efforts to update an address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.

9. Incorrect or Incomplete Addresses

When a package is delayed, returned, or lost because the customer supplied an incorrect or incomplete address:

Nolvaya may require payment of a new shipping charge before resending it
Original shipping charges may not be refundable
A refund may be issued for the returned product after deducting unrecoverable shipping costs

No deduction will be made where the address error was caused by Nolvaya.

10. Delivery Delays

Delivery may be affected by events outside Nolvaya’s reasonable control, including:

Severe weather
Carrier congestion
Customs inspections
Transportation disruption
Public holidays
Natural disasters
Labor disputes
Government restrictions
Incorrect delivery information

Should Nolvaya become unable to ship within the promised timeframe, we will provide an updated estimate and, where required by law, give you the choice to accept the delay or cancel the affected unshipped item for a refund.

11. Packages Marked as Delivered

When tracking shows “delivered” but the package cannot be found, please:

Check entrances, reception areas, mailrooms, and other safe locations.
Ask household members, neighbors, or building staff.
Allow up to 24 hours, as carriers sometimes scan packages before final delivery.
Contact the shipping carrier for delivery details.
Email info@nolvaya.com if the package remains missing.

Nolvaya will assist with a carrier investigation where appropriate. Replacement or refund eligibility will depend on the investigation, delivery evidence, and applicable law.

12. Lost Shipments

We may ask you to confirm your shipping details or cooperate with a carrier investigation.

Where the carrier confirms that a shipment was lost before delivery, Nolvaya will provide an appropriate replacement or refund.

13. Damaged Packages

Please report products that arrive damaged as soon as reasonably possible.

Send the following to info@nolvaya.com:

Order number
Description of the damage
Photographs of the product
Photographs of the shipping packaging
Photograph of the shipping label where available

Keep the product and packaging until we confirm whether they are needed for the carrier investigation.

14. Refused and Unclaimed Deliveries

Orders refused by the recipient or left unclaimed may be returned to the fulfillment facility.

After the product is received and inspected, Nolvaya may issue a refund for the eligible product value, less:

Original shipping charges
Return-to-sender charges
Customs or carrier fees that Nolvaya cannot recover

These deductions will not apply when the refusal resulted from an error by Nolvaya.

15. Contact Us

Shipping questions may be sent to:

Nolvaya Customer Care
Email: info@nolvaya.com

Please include your order number for faster assistance.