Terms of service

Last updated: July 12, 2026

These Terms of Service govern your access to and use of the Nolvaya website, products, checkout, customer-support services, and related features.

Throughout these Terms, “Nolvaya,” “we,” “us,” and “our” refer to Nolvaya. “You” and “your” refer to the visitor, customer, or person using our services.

By visiting the website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old or the age of legal majority where you live to place an order independently.

A parent or legal guardian may place an order on behalf of a minor.

Certain products may be intended only for adults or may carry age, health, or safety restrictions. By purchasing such a product, you confirm that you are legally permitted to do so.

2. Acceptable Use

You may use the website only for lawful personal shopping and informational purposes.

You must not:

  • Use the website for unlawful, fraudulent, or abusive activity
  • Submit false billing, shipping, or account information
  • Attempt to gain unauthorized access to the website or another person’s account
  • Introduce malware, viruses, or harmful code
  • Scrape, copy, harvest, or extract website data without permission
  • Interfere with website security or performance
  • Impersonate another person or organization
  • Use automated purchasing tools without authorization
  • Place orders for unauthorized resale or commercial distribution
  • Violate another person’s privacy or intellectual-property rights
  • Submit misleading, defamatory, threatening, or unlawful content

We may suspend access, cancel an order, or take appropriate action when we reasonably believe these Terms have been violated.

3. Product Information

Nolvaya aims to provide clear and accurate product information.

However:

  • Product colors may appear differently depending on your screen
  • Measurements and weights may be approximate
  • Packaging may change without affecting the product’s intended function
  • Minor variations may occur between production batches
  • Lifestyle images may contain props not included with the product
  • Product availability may change without notice

Always review the product page, included instructions, warnings, dimensions, and usage requirements before purchasing or using an item.

4. Product Use and Safety

Products must be used only for their stated purpose and in accordance with all instructions and warnings.

You are responsible for determining whether a product is suitable for your needs.

Before using a wellness, support, mobility, sleep, personal-care, baby-care, or similar product, consult an appropriately qualified professional when you:

  • Have a medical condition or injury
  • Experience persistent pain or limited mobility
  • Are pregnant
  • Take medication
  • Have allergies or sensitive skin
  • Are purchasing for a child, older adult, or person requiring supervision
  • Are uncertain whether the product is appropriate

Stop using a product and seek appropriate assistance if you experience pain, irritation, numbness, swelling, an allergic reaction, or another unexpected symptom.

Products should be kept away from children unless specifically designed for children and used under suitable adult supervision.

5. Health and Medical Disclaimer

Unless a product page expressly states otherwise, Nolvaya products are offered as general consumer products and are not represented as substitutes for medical care, diagnosis, treatment, rehabilitation, or professional advice.

Statements on the website are provided for general informational and marketing purposes. Individual experiences and results may vary.

Do not delay seeking professional medical advice because of information presented on the Nolvaya website.

Nothing in these Terms limits obligations that apply to a product legally classified or marketed as a regulated medical device.

6. Prices and Payment

Prices are displayed in the currency shown on the website.

Nolvaya may change prices at any time. A price change will not affect an order already accepted, except where the displayed price resulted from an obvious technical or pricing error.

You agree to provide current and accurate payment information.

By submitting an order, you authorize the applicable payment provider to charge:

  • Product price
  • Shipping charges
  • Applicable taxes
  • Other charges clearly displayed before purchase

Orders may be subject to fraud-prevention checks and payment verification.

7. Taxes

Applicable sales tax may be calculated and collected at checkout based on the order, delivery address, and legal requirements.

For international orders, customs duties, import taxes, brokerage charges, or local fees may apply. Unless checkout expressly states otherwise, these charges are the customer’s responsibility.

8. Promotional Offers and Discount Codes

Promotions may be subject to separate conditions.

Unless otherwise stated:

  • One promotional code may be used per order
  • Codes cannot be exchanged for cash
  • Codes cannot be applied retroactively
  • Promotions may have expiration dates
  • Promotions may exclude certain products
  • Offers cannot be combined
  • Discounts apply only while supplies last

We may cancel or correct a promotion affected by fraud, misuse, or a technical error.

9. Order Submission and Acceptance

Submitting an order is an offer to purchase.

An automated order confirmation acknowledges that we received the order but does not necessarily mean the order has been accepted.

Nolvaya may decline or cancel an order for reasons including:

  • Product unavailability
  • Payment failure
  • Suspected fraud
  • Incorrect pricing
  • Shipping restrictions
  • Purchase-limit violations
  • Inaccurate customer information
  • Technical or inventory errors

When Nolvaya cancels a paid order, the amount paid for the canceled item will be refunded to the original payment method.

10. Order Changes and Cancellations

Order cancellations are governed by the Nolvaya Order Cancellation Policy.

Cancellation requests must be submitted promptly. Once fulfillment or shipment has begun, changes and cancellations may no longer be possible.

11. Shipping and Delivery

Orders are processed and delivered according to the Nolvaya Shipping & Delivery Policy.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address.

Nolvaya is not responsible for delays caused by circumstances outside our reasonable control, although we will provide support and legally required remedies where applicable.

12. Returns and Refunds

Returns, exchanges, and refunds are governed by the Nolvaya Returns & Refunds Policy.

Certain products may be excluded from return for hygiene, safety, customization, or other lawful reasons. Any product-specific restrictions will be stated on the product page or in the Returns & Refunds Policy.

Your statutory consumer rights remain unaffected.

13. Accounts and Passwords

Some website features may allow or require an account.

You are responsible for:

  • Keeping your password confidential
  • Providing accurate account information
  • Restricting access to your device
  • Notifying Nolvaya of suspected unauthorized access

We may suspend or close accounts used fraudulently or in violation of these Terms.

14. Reviews and User-Submitted Content

You may be able to submit reviews, comments, images, videos, or other content.

By submitting content, you confirm that:

  • You created it or have permission to use it
  • It reflects your honest experience
  • It is not false or misleading
  • It does not violate intellectual-property, privacy, or publicity rights
  • It does not contain unlawful, abusive, discriminatory, or obscene material
  • You have permission from any identifiable person shown

You grant Nolvaya a worldwide, non-exclusive, royalty-free license to use, reproduce, edit, publish, display, and share the submitted content for website, customer-service, promotional, advertising, and business purposes.

This license does not transfer ownership of your content to Nolvaya.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

15. Intellectual Property

The Nolvaya name, logo, website design, written content, graphics, product presentation, videos, photographs, icons, and other website materials are owned by or licensed to Nolvaya and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not copy, republish, modify, distribute, sell, license, or commercially exploit website content without written permission.

16. Third-Party Services and Links

The website may rely on or link to third-party services, including payment providers, social networks, shipping companies, and application providers.

Nolvaya does not control independent third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms and policies.

17. Electronic Communications

By using the website or contacting Nolvaya electronically, you agree to receive communications electronically where permitted.

Electronic communications may include:

  • Order confirmations
  • Shipping notices
  • Policy updates
  • Customer-service messages
  • Legally required disclosures

You may opt out of promotional communications, but not essential transactional messages related to an order.

18. Website Availability

We work to maintain a reliable website but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify the website for:

  • Maintenance
  • Security
  • Technical upgrades
  • Service-provider interruptions
  • Legal or operational reasons

We are not responsible for temporary website unavailability beyond our reasonable control.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

Nolvaya does not guarantee that:

  • The website will always be uninterrupted
  • Every error will be corrected immediately
  • Every product will be suitable for every customer
  • Individual product outcomes will be identical

Products may carry warranties that are expressly stated on the applicable product page.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, Nolvaya will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from use of the website or products.

Where liability may lawfully be limited, Nolvaya’s total liability arising from a particular order will not exceed the amount paid for the product giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, gross negligence, or certain personal-injury and statutory consumer claims.

21. Customer Responsibility

You are responsible for:

  • Reading product information before ordering
  • Following instructions and warnings
  • Selecting the correct product, size, or variation
  • Providing an accurate delivery address
  • Using products safely
  • Keeping products and packaging away from children where appropriate

Nolvaya is not responsible for damage caused by misuse, unauthorized modification, neglect, improper storage, or use contrary to supplied instructions.

22. Indemnification

To the extent permitted by law, you agree to reimburse Nolvaya for reasonable losses, claims, or expenses resulting from:

  • Your unlawful use of the website
  • Your material violation of these Terms
  • Content you submit that infringes another person’s rights
  • Fraudulent or abusive conduct

This section does not apply where the loss was caused by Nolvaya’s own unlawful conduct.

23. Events Beyond Reasonable Control

Nolvaya is not responsible for a failure or delay caused by events outside our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Carrier disruption
  • Customs delays
  • Labor disputes
  • Government action
  • War or civil unrest
  • Public-health emergencies
  • Internet or infrastructure failure
  • Supplier or fulfillment disruption

We will take reasonable steps to reduce disruption and provide remedies required by applicable law.

24. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the jurisdiction in which Nolvaya is legally established, without regard to conflict-of-law principles.

This provision does not deprive a customer of mandatory consumer protections available under the laws of the customer’s state or country of residence.

For customers in the United States, applicable federal and state consumer-protection laws continue to apply.

Before beginning formal proceedings, we encourage customers to contact info@nolvaya.com so that we can attempt to resolve the matter directly.

25. Severability

Should any provision of these Terms be found invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the extent necessary to make it lawful and enforceable.

26. No Waiver

A failure by Nolvaya to enforce a provision on one occasion does not waive the right to enforce it later.

27. Changes to These Terms

Nolvaya may update these Terms to reflect changes in products, operations, technology, or legal requirements.

The updated Terms will be posted with a revised “Last updated” date.

Changes will apply prospectively unless applicable law requires otherwise.

28. Contact Information

Questions regarding these Terms may be sent to:

Nolvaya Customer Care
Email: info@nolvaya.com